How To Ship Goods From HKfashionmall

"Shipping from hkfashionmall is cheaper and faster than you think!"

    * You don't need to be an expert to start importing ...
    * ... Just add the products you want to the shopping cart, hit "check out", and you'll see the shipping rates.
    * Once you complete the payment, we'll ship the goods out to you ASAP.
    * The goods are shipped direct to your doorstep in a matter of days. It's as safe and easy as anything!

# Shipping to the U.S:  Shipping time is 7 - 10 working days in the U.S. depending on where you live.

# Shipping to Germany, UK and Europe: (Please allow 7 - 10 business days for shipping)

# Most items will be shipped via Hong Kong Post parcle or EMS, DHL/UPS/TNT are also available for urgent orders but the shipping cost is much more higher.

# Insurance is optional at a minimal cost.

How Fast Can I Get My Products?

    * The time from when you pay to the time when you (or your customer) receives the goods is typically 7-10 days. See below to find out details.
    * Your wholesale clothing orders will be Quality Controlled, Packed, and Dispatched within 6 days of payment (usually faster).
    * After we send out your goods, we email you the courier tracking number within 1 working day.
    * Transit time from hkfashionmall to your delivery destination, including delivery by courier to your door, is normally only 7-10 days.
    * If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use the website "contact us" link at the top of any hkfashionmall.com page.


How Are Goods Shipped To Me From HKfashionmall?

    * We'll ship your goods to you by air express courier.
    * The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. HongKong Post or EMS is the first available choice for all countries.
    * Air express courier: after dispatch from the hkfashionmall warehouse , the shipment goes to the airport in Hong Kong or Shang Hai, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
    * Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, HKfashionmall will assist as much as possible.
   
Receiving Your Delivery

    * Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
    * It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
    * If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.
    * If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.


Shipping Costs

    * All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location.
    * The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
    * The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!
    * All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery.
    * If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.


Worldwide Shipping and Legality

    * We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
    * Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
    * Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.


Returns and Refunds

    * All our products come with a 1 week warranty.
    * This means if there is a quality defect that causes the garment to be unacceptable for sale or unusable during the 1 week after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
    * If you experience any problem with a product bought from hkfashionmall, contact us first and we will do our best to advise you.
    * Any returns must be discussed with hkfashionmall Customer Support in advance, and authorized so they are sent with the correct paperwork.
    * All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
    * In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the hkfashionmall warehouse in HongKong are payable by you, and cannot be compensated by hkfashionmall.
    * Physical damage to a product caused by the user invalidates the warranty.

Most of our items can be returned, including Sale merchandise. Please note that items cannot be returned after 7 days. Your return merchandise must be unwashed and unworn, with the store tags still attached. Some products are non-returnable for hygiene reasons.

And please make sure a tracking no. will be indicated timely after the return is made, and please mark your order ID on the parcel,  it will be helpful for our staff to track its status. Thank you in advance.

  
       

Read The Small Print!

    * Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from HongKong by courier arrive safely with no problems at all!
    * Read the item description carefully! We will ship you whatever you order.

    * Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
    * If you are at all unsure about importing goods from HongKong, start with hkfashionmall. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!